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Warranty and Returns Information

Warranty Periods

At PC Parts Pro's we want you to be happy with your purchase, so we include a minimum 90 warranty on all computers and laptops. Extended one year warranty option available at an additional cost. 

90 Day warranty on all monitors and parts.

What our warranty covers

Our warranty covers your machine against technical defects that develop within the warranty period defined above, starting from the day you receive your device. All returns are sent to our facility for repairs. We do not offer on-site warranty or arrange visits to home or work. Repairs can take up to 10 working days once the item has been received back we will pay return shipping once repaired.

Typical faults include:

Hard drive failures
Memory issues
Screen/display issues (Cracked, damaged or broken screens are not covered unless the damage is caused in transit.)
DOA Batteries
Keyboard/Trackpad/Speakers not working
Power issues/Not Charging

Problems or faults that are not covered include:

Software Problems (whether the software was pre-installed or not)
Viruses, Spyware, Malware, Ransomware
Physical damage
Water/Liquid Damage
Damage caused by third party upgrades or modifications
Malicious or intentional damage

All Refurbished PCs and Laptops include a Windows operating system unless otherwise stated. If you have chosen not to have an operating system installed, you understand that you will need to purchase and install an operating system separately and that any software or driver related issues will not be covered by warranty.

Making A Claim

If something does go wrong with your machine and you're still within the warranty period, please use the contact us page for warranty repairs.